The service is ideal for diving support businesses and marine contractors or companies needing the capability to monitor remote areas such as equipment depots and protected site entrances and exits. “Real-time video brings the clarity and perspective needed to show how badly a pipeline may be damaged or what amount of debris may be built up on a structure,” said CapRock Vice President of Global Marketing Randal Neck. “Enabling customers to gauge this information instantly allows them to quickly diagnose the problem and immediately begin working towards a solution.”

The remote video streaming service enables experts to conduct remote assessment and problem diagnosis without ever leaving their offices. This results in quicker, more educated decisions while reducing the frequency and cost of dispatched personnel.

Customers have a choice between standard, enhanced, and premium video streaming packages that provide different options in image size and clarity. A unique feature of the solution enables standard service users to upgrade to the enhanced or premium package for short-term needs of a specific job and then return to the standard service once the job is completed. This flexibility eliminates the need for customers to subscribe to the enhanced or premium service if they only have an occasional need for greater resolution.

Depending on the specific situation, the standard solution is often appropriate for general above-water monitoring services, while the premium package is ideal for the precision needed for subsea monitoring. Secure access to the video is available through the Internet or clients’ private networks, providing instant access regardless of analysts’ or viewers’ locations.

“CapRock has been providing video services for customers with ROV operations for several years,” continued Neck. “With the new service, clients are able to see continuous real-time streaming video of the monitored facility, rather than rapid image snapshots provided by the previous service. This gives clients a true visual link into the operation as if they were on-site, even if they are located hundreds of miles away.”

The new video streaming service has already been deployed to multiple clients. As a final note Neck commented, “The new service was designed working side-by-side with our customers. It was developed with flexibility as a key requirement, meeting customers’ evolving needs as they complete existing projects today and move onto the next challenge tomorrow.”